OrderHeroAI Founding Merchant Offer: How to Get Started

The OrderHeroAI founding merchant offer is Year 1 free, then $29/mo forever. It gives independent restaurants and food trucks AI phone ordering: Hero answers your calls and texts the customer a pay link, and paid orders land in your OrderHeroAI dashboard. Your Hero line and ordering page are set up as soon as you sign up. We help you load your menu and connect payouts. You start at orderheroai.com/onboarding/. This guide covers what the offer includes, who it's built for and exactly what happens from sign-up to your first phone order.

What the founding merchant offer is

OrderHeroAI is now open to independent restaurants and food trucks beyond the kitchens where it was built. Merchants who join as founders get one plan with one price:

Year 1 free, then $29/mo forever.

That's the whole offer. There is one plan, and founders get the full product.

Why make it this simple? Independent owners already juggle enough pricing pages and add-ons. A founding merchant should be able to understand the deal in one sentence and decide on the merits of the product.

What's included

Founding merchants get the core OrderHeroAI product:

• AI phone ordering. Hero, our AI phone agent, answers your calls and takes the order in a normal conversation.
• Order read-back. Hero confirms items, modifications, total and the caller's name before anything is sent.
• Text-to-pay. The customer gets a secure pay link by text and pays from their phone, so pickup orders are prepaid.
• Your OrderHeroAI dashboard. Paid orders land in your dashboard with the customer's name and number.
• Your number stays yours. Customers keep calling the number they already know.

On POS: OrderHeroAI runs alongside Square, or on its own. OrderHeroAI does not integrate with Toast or Clover. If you don't run a POS at all, that's fine.

Who it's built for

The founding offer is built for:

• Independent restaurants with one or a few locations, where the same people cook, serve and answer the phone.
• Food trucks, where the crew is working the window and can't step away to take a phone order.
• Pickup-heavy kitchens like sandwich shops, pizza, wings, cafés and takeout spots, where a lot of orders start with a phone call.
• Owners who want their own customer relationships, not just tickets routed through someone else's app. (More on that in Own Your Restaurant Customers, Starting With the Phone.)

It's not the right fit today if you need non-English phone ordering, or if you run Toast and need phone orders to appear inside Toast.

How to get started, step by step

Getting started takes four steps, and you can do the first one in a few minutes.

Step 1: Hear Hero take an order

Before you sign up for anything, call the live demo line at (561) 769-2628. Order like a customer would. Ask about the menu, add a modification and change your mind halfway through. You'll hear Hero read the order back and send a pay link, the same way it works for your callers.

Step 2: Start onboarding

Go to orderheroai.com/onboarding/ and enter your details: your name, email, cell phone, business name and the restaurant phone number your customers call. The onboarding flow has four stages: info, menu, test and live.

Step 3: Load your menu and test

Share your menu so Hero knows your items, modifiers and prices. Then place test orders yourself. This is where you check that Hero handles your menu the way your best employee would, before any customer reaches it.

Step 4: Keep your number

Your Hero line and ordering page are set up as soon as you sign up. We help you load your menu and connect payouts. Keep your number: forward it to your Hero line. Customers call you like always.

Once forwarding is on, Hero starts answering your calls, and paid orders begin showing up in your dashboard.

What to expect in your first week

A few practical tips for your first week:

• Tell your team. Let staff know phone orders will now arrive prepaid in the dashboard, so they know where to look.
• Watch the first orders. Check a handful of early orders against what the customer asked for, and adjust any menu items that need clearer names or modifiers.
• Put your number everywhere. Bags, receipts, menus, your website and your social profiles. The more regulars call you directly, the more customers you own.

Frequently asked questions

What does the founding offer cost?
Year 1 free, then $29/mo forever.

How long does setup take?
Your Hero line and ordering page are set up as soon as you sign up. We help you load your menu and connect payouts. Keep your number: forward it to your Hero line. Customers call you like always.

Do I need a POS?
No. OrderHeroAI runs alongside Square, or on its own. OrderHeroAI does not integrate with Toast or Clover.

Does it work for food trucks?
Yes. OrderHeroAI is built for food trucks as well as restaurants. Hero answers the truck's calls while the crew works the window, and customers pay by text before pickup.

Key takeaways

• The founding merchant offer is Year 1 free, then $29/mo forever: one plan, the full product.
• Hero answers your calls, reads the order back and texts the customer a pay link.
• It runs alongside Square, or on its own, and it's built for independent restaurants and food trucks.
• Getting started is four steps: hear Hero take an order, start onboarding, load your menu and test, and keep your number. Your Hero line and ordering page are set up as soon as you sign up. We help you load your menu and connect payouts. Keep your number: forward it to your Hero line. Customers call you like always.
• Your Hero line and ordering page are set up as soon as you sign up. We help you load your menu and connect payouts.