This policy describes how ORDERHEROAI LLC ("OrderHeroAI," "we," "us") handles information when you use orderheroai.com and the OrderHeroAI phone-ordering service. orderheroai.com is operated by ORDERHEROAI LLC, a Florida limited liability company, 840 W Lantana Rd, Lantana, FL 33462. If you have a signed agreement with us, that agreement controls where it conflicts with this page.

Hero Score

The form at orderheroai.com/score/ asks for a restaurant name and a phone number. It also asks for an estimate of weekly orders and whether the restaurant uses DoorDash, Grubhub, or Uber Eats. If the page address includes utm_source, utm_medium, utm_campaign, or ref, we save those with the submission. We use this to calculate the Hero Score shown on the page and to contact that restaurant about the score and about OrderHeroAI. The form says the phone number is used to show how Hero would answer the restaurant's calls. This form does not have its own text-message checkbox.

Onboarding

The form at orderheroai.com/onboarding/ collects the account that runs the service: your name, email, cell phone, restaurant name, the restaurant phone Hero will answer, an optional website, and the menu (a link, or items you type in). You cannot create the account unless you check the box agreeing to receive SMS from OrderHeroAI about your account, onboarding, and order notifications. Message and data rates may apply. Reply STOP to unsubscribe. We use this information to create the account, set up phone ordering, and send those messages.

Information from callers

When someone calls a restaurant on OrderHeroAI, we collect the caller's phone number, what they ordered, the name they give, and whether the pay link was completed. We use that information to take the order, text a pay link, and save the caller as that restaurant's customer.

How we use it

We use this information to run the service, send order texts and pay links, show the restaurant its orders and calls, follow up on a Hero Score or a new account, answer support questions, and keep the service secure. We do not sell personal information.

Who we share it with

We share information with the providers that help us run the service: phone and text messaging, payment processing, point of sale, and hosting. They may use it only to do that work. The restaurant can see its own callers and orders. We may also share information if the law requires it, or to prevent fraud or abuse.

Payments

Card details are handled by the payment processor. OrderHeroAI does not store full card numbers. A guest may pay a flat convenience fee. The amount is disclosed at checkout and in the restaurant's agreement.

Calls and texts

Onboarding requires the SMS consent checkbox before an account is created. Those texts are about the account, onboarding, and order notifications. Hero Score does not ask for that box. Submitting a Hero Score gives us the phone number so we can contact the restaurant about the result. A guest who receives an order text can stop those messages by replying STOP.

Site measurement

orderheroai.com uses Google Analytics and a Meta pixel. They may set cookies or similar identifiers in your browser. Submitting a Hero Score sends a Google Analytics event and a Meta Lead event. Finishing the first onboarding step does the same. You can block cookies in your browser. That does not delete a score or an account you already submitted.

How long we keep it

We keep Hero Score submissions, account records, and order records while the restaurant is a prospect or a customer, and for a limited time after, so we can finish payouts, resolve disputes, and meet legal record-keeping duties.

How to ask for deletion

Call (561) 769-2628 and ask us to delete a Hero Score submission or an onboarding account. Say the restaurant name and the phone number or email on the form. We may ask you to confirm you control that phone or email before we delete it. We delete what we are not required to keep for legal, security, or payment records. Callers can ask the restaurant, or call us, about an order record tied to their phone number.

Contact

Privacy questions: call (561) 769-2628.